HOLT - A L’abuela Rita - Oaxaca, Oaxaca

Liz OsegueraFernandez

Please be aware that when you arrive you need a number to enter. When you're traveling all day and low availability for internet the last thing you expect is to need a code to come in because the door is locked and nobody answers when u knock or greets u. Basically a high end hostel. The unlocking door device needs to be powered on to enter the code. No guest service is available only a "security person" and no "lobby". When we arrived (Friday night) we let the "security person" person the air conditioning was not properly working. They said they would have someone check on it. Nobody came by. The following morning we alerted the cleaning staff about the air conditioning not properly working. They let us know that we should message the hotel service application because the guest two days prior than us have alerted them about the air conditioner not working but it was not fixed. I messaged the property by the application. They stated they would not have the air conditioner fixed until Monday. We went through 3 nights with no air conditioning rooms are extremely stuffy since no airflow is available other than a non functioning air conditioner.
Monday we left early for an excursion and arrived about
4:00 pm. We entered expecting a cool room. We entered to a hot, humid, muggy room, closed room. No message from the hotel service as to the maintenance or even an update as to the air conditioner, basically the worst night since it was a very hot day. I messaged them again only to be answered un professionally and bothered indicating the air conditioner was not fixed since they were unable to get someone to check the issue. Day four without an air conditioner at one point the air conditioner completely shut down. Tuesday we were out all day, this time the hotel finally had someone come and fix the issue. It's very unprofessional and in poor taste to claim an air conditioner is available and not have it in a working state with guests coming in. I understand things break or don't work but after FOUR NIGHTS a room change or proper maintenance is required. The hotel service has been nothing but unprofessional and absolutely disgusting and has coerced my 5 star review to have a refund initiated.
Please be aware. Needless to say the worst experience l have EVER experienced. Beware of room 1!

Y L

This is an unsafe property. We were booked for four nights. Firstly they gave us a wrong door code. When we called, they gave us additional codes that also didn’t work. Finally, one code worked. This code should open the front door and only our room. Instead, it opened all of the rooms!! We know this because we accidentally opened the wrong room and it had other people’s belongings inside. This is a clear security breach. The customer service was unhelpful and abusive. We immediately left and booked into the Marriott.

Gerardo Chavez

En hermoso lugar. La gente super amable. Un lugar que yo recomendaría al 100%

Diana P.A

Excelente instalación, servicio, todo espléndido

M L

Jose Alberto Aguilar Lopez

Diego Uriel Sanchez Martínez