SinglePlatform - New York, New York

Fred Pandrok

How does a national company with their headquarters in New York City NOT have a person who can answer a phone call for customer service. Unacceptable.

Danny Mrakovcic

This company has uploaded an incorrect menu for my business without our knowledge or consent. I was told the only way to correct it is by paying them a subscription fee. When I stated I simply wanted to remove the false menu and not subscribe to their business, they hung up on me. I have now been hung up on 3x and on hold for 1.5 hours collectively.

Chad

Very rarely do I leave a negative review for any business. However, I had a few issues with SinglePlatform that warrant it:

1. It took me 6 months to successfully cancel my account
2. Throughout that time I was charged each month
3. You have to CALL in order to cancel or change billing
4. The number I was given to call for cancellation was incorrect
5. Hold times are ridiculous
6. Support staff are neither helpful nor responsive

I'm giving 2 stars instead of one because once I finally got a hold of someone in Billing, they seemed decent, and because they might actually refund. If they don't then I'll drop it to 1.

Edit: They never did refund, so I'm dropping it to 1.

Konstantina The

3/5/2022 UPDATE: Finally no more charges!!!
I am surprised on the amount of phone calls I received to update my credit card info, but on the other hand, I never received a response to my calls.

2/25/2022 We have created our own website a year ago and need to cancel SinglePlatform, but cannot come in contact with the company. Called their number on google- no answer, called their number listed on my credit card statement- it's a mobile number and also no answer.
Changed my credit card number 6 months ago to stop charges, but was charged again. I don't know how they did it, and it's scary if you ask me. Another reviewer mentions it took him 6 months to complete cancelation while being still charged. I've neglected this too long. $97/month, $1,200/year. Just called the CC company and disputed it. 🙁

Kevin Peterman

This company has a very nice service but unfortunately, they have a very, very poor way of trying to sell it.

They create a free profile that is added to your google my business profile that cannot be removed and the only way to change any of the information that they automatically generate in your free profile can't be changed unless you pay for your services.

I had noticed that this link had been added under the menu section of my google business info. When I clicked on the link it took me to a very nice copy of our menu that I had just uploaded a photo of. I had noticed that the address listed next to it was incorrect, so I clicked the ‘claim this business’ link and gave them my information and waited for them to call.
I got a call and scheduled an over the phone meeting so he could tell me about SinglePlatform. We started the call and I listened to what he had to say for a bit and when there was a pause I had asked if this was a service that I had to pay for and that's when things went downhill. He would not take no for an answer and said that it was a very nice sales pitch and he got very offended trying to say that he wasn't a sales man and there's no commitment but would not take no for an answer. I flat out told him at this point, paying for this is the difference between keeping the lights on, he basically implied that I was incompetent for not wanting to try to draw in new people. After me trying to tell him several times more that I cannot afford it at this time, and him repeatedly telling me that I was dumb not to "spend money to make money" I told him that he was just pissing me off, do not contact me again, goodbye.

All I wanted was the correct address for my small business so people can find it...

They are nothing more than bullies trying to force you to purchase their services.

J

terrible company. If anything they faked their reviews because that's what this company would do. They even faked emails stating that they sent an agreement with a pricing but when I searched all my emails and even junk I had never received the email that they "forwarded" me. No response. Paid for the embedding onto our website. Just looking at their dashboard it looks fraudulent or very unprofessional. Their analytics are very poor and gives you no insight that a business owner would need. They try contacting you one time at the most inconvenient time and if you do not pick up they think that it is sufficient on there part and move on. They want a costly subscription for doing no work at all or maybe 20 minutes of work in the beginning but not even. Save your money and your time by not signing up with this company or even wasting a breath talking to these con artists. Look at their support or contact us page. Gives you no access to them and they set this up on purpose.

After I had talked to the customer rep that actually had a decent amount of patience I asked to speak with a higher up which they said none was available lol

Jessica Combest

Very disappointed, wish I would have read these reviews prior to signing up. Gave this service a try didn't see the results to justify the cost, I am still not sure what it really does for companies, and when it came time to cancel they promised a couple free months to see if it would work gave me a date to call and cancel prior to being charged any future months and made sure to call that day but turns out I should have done it 24hrs in advance and was going to cost me a entire month or they refused to cancel my account. So they figured out a way to get another month out of me and Melanie made sure to collect a full month for a day of service and said I should have read the fine print terms of services. Lesson learned!

SEO Account

Working with this agency to remove their listing has been great. I worked with a person Carolin G. and I must say what a sweet heart -- her and her team has been helpful at removing things in a timely manner. I am sorry that we had to do this. I totally feel google is also to blame for this.